Home›Cancellation Policies for Services
Cancellation Policies for Services
Last updated: 31 October 2026
Contents
Contents
What happens when you cancel a service you booked on Paxos Retreats
Each service on Paxos Retreats has one of the three cancellation policies below, chosen by its host. The policy is shown on the service page and before you pay, and it is the policy that applies to your booking. This page forms part of the Services Terms. Paxos Retreats is operated by Kuero Hospitality ΙΚΕ.
All deadlines are counted from the start time of your booking, in the local time of the place where the service takes place.
If you accepted a new time suggested by the host, your refund is the higher of the two refunds calculated from the original start time and from the new start time. The 3% cancellation fee applies only if that refund is a full refund. Example (Strict): you booked a massage for €140 on 19 June at 10:00; the host suggested 17 June at 10:00 and you accepted; you cancel on 15 June at 10:00. From the original time you cancel 4 days before (50% refund); from the new time, 2 days before (no refund). You get 50%: €70, with no fee.
1. The three policies
| Policy | Refund of the full price | Refund of 50% of the price | No refund |
|---|---|---|---|
| Flexible | Cancel at least 24 hours before the start time | — | Less than 24 hours before |
| Moderate | Cancel at least 3 days before the start time | — | Less than 3 days before |
| Strict | Cancel at least 7 days before the start time | Less than 7 days but at least 3 days before | Less than 3 days before |
2. Cancellation fee
When you cancel and you are due a full refund, a cancellation fee of 3% of the booking total (card and handling costs, VAT included) is deducted from the refund. If you are due a partial refund or no refund, no fee is charged. You receive a document for the fee.
Example (Strict). You book a massage for €140 and cancel 5 days before the start time. You are due 50% of the price: you get €70 back, with no cancellation fee.
Example (Flexible). You book a private chef for €400 and cancel 2 days before the start time. You are due the full price, €400. The cancellation fee is €12. You get €388 back.
We may waive the fee in particular cases, for example when your ferry was cancelled or severe weather prevented you from travelling.
3. How to cancel
Go to your trips, open the booking and select Cancel booking. The screen shows the exact refund before you confirm. The time of cancellation is the time you confirm it on the platform.
4. Refunds
Refunds are made to the card you used for the booking. We start the refund as soon as the booking is cancelled. Depending on your bank, it may take up to 10 business days to appear.
5. Other situations
Request to book. If the host does not accept your request within 24 hours, or you do not pay within 24 hours of acceptance, the request lapses and you are not charged.
If the host cancels. You always get a full refund, without any fee, and we notify you. See the Host Cancellation Policy for Services.
If the service cannot take place. If a booking cannot take place because of an event beyond your and the host's control — for example weather or sea conditions that make the service unsafe, or a decision of the authorities — the host cancels it and you get a full refund, without any fee.
If you cannot travel. If the service could take place but you cannot reach it — for example because your flight or ferry was cancelled — your cancellation policy applies. Ask the host for a change of date or time first. We may waive the cancellation fee.
Changes. You can request a change of date, start time or number of guests (for transfers, also luggage or child seats). The host has 24 hours to accept or decline. If the price goes down, for example because there are fewer guests, the difference is refunded under your cancellation policy as if that part had been cancelled at the time of the change, without the cancellation fee. A different offering or route is not a change: you cancel and book again.
Groceries. This page applies to the host's fee for grocery restocking, paid through Paxos Retreats. The cost of the items is paid directly to the host on arrival and is not covered by this page.
No-show. If you are not at the agreed place within 30 minutes of the start time and do not answer the host's messages or calls, the booking is treated as a no-show and no refund is due. For private transfers, the host waits up to 60 minutes after the actual arrival of the flight or ferry you gave at booking.
Late arrival. If you are late, the host may shorten the service so as to finish at the booked end time, without a refund.
If the service did not take place or was very different from what you booked. Tell us through the platform within 24 hours of the start time. We will review it with the host and, where justified, refund you in whole or in part.
6. Your statutory rights
The 14-day right of withdrawal for distance contracts does not apply where the law excludes it, in particular for leisure services booked for a specific date or period and for passenger transport. In those cases the cancellation policy of your booking applies instead. Nothing on this page limits any right you have under mandatory consumer law.
7. Questions
Contact us through the contact page.
Questions about this policy?
Our team is here to help with any questions.