Privacy Policy

Kuero Privacy Policy

KUERO respects your privacy. We make it a priority to secure and protect the confidentiality of the personal information that you provide to us. This privacy policy (the “Policy”) explains the type of personal information we gather when you use www.paxosretreats.com or our affiliated websites (collectively, the “Site”) and when you provide us with personal information by other means, including by email and/or telephone, and how we use, disclose and otherwise treat such information.

 

Information Collection and Use

When you submit a request for an accommodation information or add an accommodation to your “Favorites”, we collect your name, contact information, travel details and any other comments you may provide. If you choose to rent one of our properties, we will then collect your payment card information as well as additional information such as your itinerary, activities, food allergies, emergency contact information and travel preferences. We use this information to contact you about your request, make your reservation, plan your stay at one of our properties, and process your payment.

 

Registration and Ordering

Before using certain parts of the Site or renting properties, you must complete an online registration form. During registration, you will be prompted to provide to us certain personal information, including but not limited to your full name, phone number, email address, and credit card number (in the event you rent a property). In addition, we may also ask you for your country of residence and/or your organization’s country of operation, where necessary to meet requirements under applicable laws and regulations. These kinds of personal information are used for billing purposes, to fulfill your requests, to communicate with you about your order and the Site, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you.

 

Newsletters

We may send you email newsletters or updates about Kuero products, services, promotions, and travel trends that may be of interest to you. Should you wish to opt out of receiving newsletters or updates from Kuero in the future, please let us know by clicking on the “unsubscribe” link within the e-mail that you received from.

 

Blogs or Other Public Forums

When you comment on our Blog or other public forum, we may collect your name, email address as well as any comments, suggestions and other feedback you provide as postings to our Blog. We may use your comments, suggestions or feedback to monitor and/or improve our product and service offerings and our Site. Please remember that any information that you provide in these comment areas is accessible to the public, and you should exercise caution when deciding to disclose any personal information about yourself or anyone else.

 

Rental Reviews

We ask all guests to complete a property rental review, after returning from their trip. Please remember that any information you provide in the rental review can be read or used by other visitors to the Site, and you should exercise caution when deciding to disclose any personal information about yourself or anyone else.

 

Promotions

When you participate in a promotion, we may collect your name, address, phone number, email address, and other information you provide. We use this information to administer your participation in the promotion. At the time you enter the promotion, we may obtain your consent to send you future promotional communications. If a promotion is jointly sponsored by us and one or more sponsors, your personal information may be shared with such sponsors, as specified at the time of collection of your personal information. We do not control the use, disclosure or security of your personal information by other sponsors, and recommend you review their respective privacy notices or statements.

 

Customer Service

When you contact us or one of our service providers with a comment, question or complaint, you may be asked for information that identifies you (such as your name and email address) along with additional information we need to help us promptly answer your question or respond to your comment or complaint. We may also retain this information to assist you in the future and to improve our customer service, product and service offerings, and promotions.

 

Social Media

We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the website, plug-in or application. When you provide information from your social media account, we may use this information to personalize your experience on the Site and on the third-party social networking websites, plug-ins and applications, and to provide you with other products or services you may request.

 

Website Information

Kuero collects information about visitors to the Site such as IP address and other related information such as page requests, browser type, operating system and average time spent on our Site. We use this information to help us understand our Site activity and to monitor and continually improve the online experience we provide Site visitors.

 

Cookies and Tailored Ads

Our Site uses a technology called “cookies”. A cookie is a tiny element of data that our Site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. We use both persistent and session cookies on our Site. Persistent cookies help us remember your information and settings for future visits to our website. Session cookies help us remember your information and settings during your current visit to our website and will expire after your close your browser. We use cookies to store visitors’ preferences, record session information (for instance, properties that visitors add to their “Favorites”) and log past activity at the Site, in order to provide better service when visitors return. You may set your Web browser to notify you when you receive a cookie. However, if you decide not to accept cookies from our Site, you may not be able to take advantage of all of the features of our Site.

 

Sharing Information

We do not disclose, trade, sell, rent or otherwise transfer your personal information to anyone without your consent, except as otherwise set out herein.

 

Homeowners/Property management companies

When you submit a request for villa information or complete a booking, we share personal information you have provided to us with the home owner or property management company where you would like to stay so that they can assess your suitability and approve your stay.

 

Service Providers

Kuero may transfer (or make available) your personal information with our affiliates and authorized service providers that perform certain services or functions on our behalf. For example, we may use service providers to authorize and process payments, host our Site, operate certain of its features, serve advertisements on our Site or send email. Your personal information may be maintained and processed by our affiliates and other third party service providers in the jurisdiction in which you have reserved a villa. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes. For additional information on the way in which our service providers treat your personal information, contact us as set out below.

 

Legal

Kuero, and our affiliates and service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or a contravention of law, or as required or permitted by Greek law. We may also disclose personal information where necessary for the establishment, exercise or defence of legal claims, to investigate or prevent actual or suspect loss or harm to persons or property.

 

Access To Your Information

You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in your personal information by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information.

 

External Links

The Site may provide links to external websites maintained by individuals or organizations that are not owned or operated by Kuero. Except as provided herein, we will not provide any of your personal information to these third parties without your consent. We provide links to third party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. Once you access a link to another website, you are subject to the privacy policy and terms of use of these external sites, which we recommend you read carefully. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat your personal information.

 

Safeguards and Accountability

We maintain reasonable administrative, technical and physical safeguards to help protect against the loss, misuse, alteration or unauthorized access or disclosure of personal information that we have in our custody or control.

Access to your personal information is restricted on a need-to-know basis. Only employees or authorized agents who need access to your personal information to perform a specific job are granted access to your personal information.

Kuero is responsible for Personal Information in its custody and under its control, including any Personal Information that is transferred to third parties for processing, storage or other purposes.

 

Retention

We have personal information retention processes designed to retain personal information of our customers and Site visitors for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.

 

Contact Us

If you have questions about either this Privacy Policy (or your travel planning or purchases), please email us: Email: 
[email protected] Kuero Private Company, Gaios Paxos, 49082, Greece