PaxosRetreats by Kuero Hospitality is a home rental offering launched in 2014 by Kuero Hospitality with a vision to bring Kuero’s 30+ years of hospitality expertise to the home rental market. With a focus only on the premium and luxury tier of rental homes, Kuero works with select professional home management companies and Hosts to ensure that every home listed can be serviced at a standard expected of Kuero Hospitality.
Guests who book with us have access to a unique collection of private homes, from beachfront bungalows, sprawling villas, cozy apartments and studios.
Every home is different. Some homes are owned by a frequent traveler or a family that is often away for weeks at a time and welcome guests to stay while they are gone. Others are second homes that are rarely occupied. Rest assured, homeowners’ personal items will be stored away and any storage areas will be marked for private use.
It’s not easy for a home to make it to the PaxosRetreats website. Only the best homes that meet our exacting standards are chosen. Our team carefully selects homes that are clean, comfortable, and are located in top neighborhoods. When you book with PaxosRetreats, you get the entire place to yourself—not just a private room. Every home must have kitchen essentials, a bathroom and WiFi. Plus, our homes don’t have any personal items. They are clutter-free, organized and clean. You’ll feel like your living in your own space, not someone else’s.
Safety is one of our top priorities. We carefully vet each and every one of our homes in person. We only pick homes in the best neighborhoods that are loved by locals. And, when you stay with us, you’ll never be dealing with a stranger. A local PaxosRetreats team member will be available 24/7 to help with anything you may need.
A highly dedicated team at PaxosRetreats works hard to ensure that our hosts are meeting our high standards. Every traveller deserves to have an exceptional experience during their stay on our website. Our team is able to foster this through a very robust screening process that looks to identify the quality of the apartments and services provided by our hosts at PaxosRetreats.
If you feel unhappy with your stay or you want to make a complaint, please get in touch with us by contact us via email: [email protected]. Our advise to you is that if your complaint is about a recent transaction, to let us know within the first 24 hours of processing your transaction.
You can login to our website by clicking the “Login” button located on the top right of our page.
You can sign up to our website by clicking the “Sign up” option located on the top right of the page.
You can find your property by entering your desired destination into the search engine located on the home page or on the top header of every page. You can easily narrow your search using travel dates and filters to find an available listing with the amenities you want. Read the listings for more detail and pinpoint them on the map to check if they’d be a good fit for your trip.
In very rare instances based on the season and the location, search results may be limited. In that case please contact us via email : [email protected]
The amount which will be refunded to the guest depends on the cancellation policy that has been selected by the hosts for their property.
PaxosRetreats charges are non-refundable.
At PaxosRetreats we have five different cancellation policies, Flexible/Moderate/Strict/Super Strict/Firm. Below you can find more details about these five cancellation policies.
i) FLEXIBLE
ii) MODERATE
iii) STRICT
iv) SUPER STRICT (This policy is by invitation only to certain hosts under special circumstances)
v) FIRM (This policy is by invitation only to certain hosts under special circumstances)
We are a Greek based company. Our office is located at Gaios Coastal Road, Gaios, Paxos 49082. You can get in touch with us any time you wish and our team will be more than happy to help you with your enquiry.
PaxosRetreats.com is a brand-new website, which means we do not have reviews from our guests at this time. As more of our guests experience these homes, we will be introducing reviews. However, we would love your feedback. You will receive a survey after your stay that we encourage you to complete to best understand your experience.
To help create comfortable, reliable stays for guests, we ask all Hosts to meet these requirements for each of their listings:
• Be responsive: Keep your response rate high by replying to inquiries and trip requests within 24 hours
• Accept trip requests: Make guests feel welcome by accepting requests whenever you’re available
• Avoid canceling on guests: Take cancellations seriously and try to avoid them—they’re a huge inconvenience
• Maintain a high overall rating: Guests expect a consistent level of quality, no matter where they book
We strongly encourage you to provide essential amenities in all your places. These are items that guests consider important for a comfortable stay and include toilet paper, towels, linens, pillows, and hand and body soap.
Even if there are a bunch of people making the listing as fabulous as it can be, there’s only one primary Host. This is the person shown as the Host when guests make their trip request.
There are 3 types of Hosts who can manage a reservation.
Listing a property on our platform has been simplified and it is an incredibly smooth process. On the top right of every page it says “add your space“. If you click there you will then need to fill in all the necessary details for your property. Proceed with the following steps and your property will be added to our portfolio.
No, it is absolutely FREE to list your properties. You only pay a commission on confirmed bookings.
Of course, there is no limit in how many properties you can list on PaxosRetreats. In fact the more properties you add the more chances you will have of securing a booking.
Businesses or property managers that manages places to stay can list their properties.
There are different factors that affect your property’s visibility:
1. Quality and Comfort Algorithm: This is a fair feature that we have in place that ranks properties based on the features provided to guests. Such features range from flexible cancellation, updated calendars and rates, and quality photos. Look for the “boost my property” information box to see what features you can choose to increase your visibility and track them in the “my ranking” section.
2. Customer reviews rating: The better reviews you have on your property, the higher the visibility for the listing. We recommend you to always ask the guest for a review after their stay.
3. Response rate and acceptance rate: The quicker you are at replying to your guests and the more consistent in accepting booking enquiries, the more popular you will be among the travellers.
You can easily increase your reservations by implementing the following:
1. Offer discounts when possible.
2. Use quality photos. Make sure the room is tidy, the pictures are clear and the lighting is bright.
3. Keep your rates and calendar up to date.
4. Respond quickly to the enquiries and reservation requests that you receive.
5. Contact our host’s team to discuss your needs and we will help you boost your properties.
Absolutely. In fact we actively encourage you to synchronise as many as you can. Visit your edit your property page in the dashboard and at the “calendar” section, look for the option “sync my calendar”. This will allow you to import and update calendars seamlessly from any other platforms that you use. Keeping your calendar synchronised and updated makes it easier for us to promote your listings and boost your properties overall.
You can easily access your upcoming and past reservations by going to your Dashboard > Hosting > Reservations. Also, every time you receive a new reservation you will find a notification in your dashboard (click dashboard > notifications); and you will also receive an automatic email.
Searching for a place to stay is simple! You can either search by location and dates, or you can browse our global offerings through our Locations page.
You can also select filters based on your preferences such as number of guests, number of bedrooms, price, pool and more!
In the search results page, you will be able to find an overview of the property details and the host add-on services. In order to get the full details, click on the property of your choice, and you will have access to the full page with the full details of the property such as the amenities, reviews and the location of the property.
At the bottom of every property page, you will be able to find the full list of reviews. However, the overall rating of the property can also be seen at the bottom right of the picture of the property.
Our portfolio is constantly expanding, and therefore a property may have have been listed for a short period of time. In such case the property may not yet have been occupied by any guests. If a property you like hasn’t been reviewed don’t be deterred, all our properties are verified and all our hosts go through vigorous checks in order to secure your safety. Additionally all properties, get a ranking score based on the property comforts, and host conveniences offered. Alternatively, if you are still unsure you can contact us via email: [email protected]
Once you have signed in, you will be able to message a host for any possible questions that you may want to ask. Simply go to the property detail page that you are interested in and below the host’s picture you will find the “Contact Host” option. Our platform wants to ensure easy navigation so you have access to reach hosts for any possible questions that you may have. You can check the hosts’ answers in your inbox. Whilst we encourage communication between hosts and guests, please be careful in making sure that you do not exchange any contact details, such as phone numbers and email addresses.
PaxosRetreats is not only offering you purely just a property for your stay, but with it, host services that help to enhance your experience. The Host add-on services is a range of services that the host/property management company can offer you prior, during or after your stay. Every host can select from a list of services, such as emergency assistance, port pick up and luggage drop off. These services are either included in the total cost or may include an extra charge. All Host add-on services offered by your host, can be found in every listing together with the property details.
The best way to do this is simply by entering your destination, dates, and number of guests in the search engine. Click on the search button and you will get all the listings that are available according to your criteria (dates, guests). On any listing page, you can also look at the calendar to check a listing for its availability.
Certain seasons see a spike in demand of reservations and during these seasons prices are commonly higher. Hosts are able to apply different rates at their discretion depending on both demand and also the season.
The majority of homes listed on our site can be booked instantly. In some instances, your reservation may be “Booking enquiry”. You can learn more about each of these types of bookings below.
Booking Enquiry: Some homeowners would like the opportunity to accept a reservation. In this case, you’ll see a button on the home listing that says, “Booking Enquiry”. You can submit a reservation and payment on our site, and the relevant property manager/host will confirm the booking with you within 24 hours.
Instant booking: is confirmed instantly, and you will immediately receive the booking confirmation details.
On every home listing, you will see the option to “Contact Host” about a home. In this instance, we will put you in touch with the relevant host or home management company, and they can answer any questions you may have about the home or your stay.
PaxosRetreats curates homes for guests to book on our PaxosRetreats by Kuero Hospitality platform. PaxosRetreats has partners who support the technical site and payments processing and works with hosts or home management companies who professionally manage home rentals on behalf of individual homeowners.
There is a time limit up to 24 hours for the host to accept or decline reservation requests. Please remember that your card is going to be charged only when a booking request has been accepted.
Once a host accepts your booking request you will receive an email with the booking confirmation. This confirmation email will include the full details of the host and the property.
If a host declines your booking request, you can either search for another property or submit an enquiry and a member of our team will provide you with all available options.
In case that your reservation request has not been answered in time, then the booking request will expire. After this time, you are free again to search and book a new property. Please remember that your card is only charged when a booking request has been accepted.
Once the host has accepted your booking request, you will receive more details such as the full name, address and phone number. For any further information and arrangements, we advise that you contact your host directly using the messaging system on our platform.
In the occurrence of an unforeseen circumstance was to occur, we strongly urge that you contact the host directly to make any changes. However, we hope that you understand that the changes you may want may not always be feasible as an agreement based on earlier terms has already been agreed at the time of placing your booking.
The amount which will be refunded to the guest depends on the cancellation policy that has been selected by the hosts for their property.
PaxosRetreats charges are non-refundable.
At PaxosRetreats we have five different cancellation policies, Flexible/Moderate/Firm/Strict/Super Strict. Below you can find more details about these five cancellation policies.
The guest will be refunded the full amount of the booking fees if (s)he cancels the booking up to two week prior to his/her arrival day (check-in) to the Host’s accommodation. The guest will be refunded 70% of the booking fees, if (s)he cancels the booking up to 1 week prior to his/her arrival (check-in) to the Host’s accommodation. All cancellations must take place by 12:00 (midday) according to the Central European Time (CET), on the appropriate day.
The guest will be refunded the full amount of the booking fees if (s)he cancels the booking up to 2 weeks prior to his/her arrival day (check-in) to the Host’s accommodation. The guest will be refunded 50% of the booking fees, if (s)he cancels the booking up to 1 week prior to his/her arrival (check-in) to the Host’s accommodation. All cancellations must take place by 12:00 (midday) according to the Central European Time (CET), on the appropriate day.
The guest will be refunded the full amount of the booking fees if (s)he cancels the booking up to 1 month prior to his/her arrival day (check-in) to the Host’s accommodation. The guest will be refunded 50% of the booking fees, if (s)he cancels the booking up to 2 weeks prior to his/her arrival (check-in) to the Host’s accommodation. All cancellations must take place by 12:00 (midday) according to the Central European Time (CET), on the appropriate day.
The guest will be refunded the full amount of the booking fees if (s)he cancels the booking up to 2 months prior to his/her arrival day (check-in) to the Host’s accommodation. The guest will be refunded 50% of the booking fees, if (s)he cancels the booking up to 1 month prior to his/her arrival (check-in) to the Host’s accommodation. All cancellations must take place by 12:00 (midday) according to the Central European Time (CET), on the appropriate day.
The guest will be refunded the full amount of the booking fees if (s)he cancels the booking up to 2 months prior to his/her arrival day (check-in) to the Host’s accommodation. The guest will be refunded 50% of the booking fees, if (s)he cancels the booking up to 1 month prior to his/her arrival (check-in) to the Host’s accommodation. All cancellations must take place by 12:00 (midday) according to the Central European Time (CET), on the appropriate day.
If by any chance you changed your mind about a reservation and you would like to cancel, you can visit your dashboard, then go to travelling section where you will find your upcoming trips. There you can cancel your booking by clicking the ‘Cancel’ button. Alternatively, you can contact us via email: [email protected].
At PaxosRetreats we work very hard at ensuring that our hosts are verified and that accepted bookings are upheld by hosts. Therefore, we rarely expect or allow bookings to be cancelled by hosts. However, in the very rare instance that this was to transpire, our team will immediately ensure that we rectify the situation, or work on alternatives for your stay. If you need any further reassurance contact us via email: [email protected].
For Booking enquiry payment you will be required to submit your card details in order to submit the booking request. Your card will be charged only when the host has accepted your booking request. Any further payments that have been arranged with your host will be paid on the date of check-in.
For instant bookable properties a payment will take place immediately after you have provided your credit card details. Any further payments that have been arranged with your host will be paid on the date of check-in.
PaxosRetreats does not accept cash payments under any circumstances. Once your booking request has been confirmed by the host you will be required to pay the full amount for your stay online, through our secure payment system in order to secure the property and block your dates. Note: The transfer of funds in any other method other than our website is strictly prohibited. If in the rare instance, a host asks for payment with some other method please contact us via email: [email protected].
In case you pay outside our platform you are opting out of our terms of use and we are not longer able to protect your funds and interests. Paying through the website is the safest option and ensures your funds are always secured. If for any reason there is a problem, we can rectify it quickly as all payments are held for your own personal interest. After you pay via our secure payment system, we hold the money for one business day from your planned check-in date, to make sure your check-in was successful.
If by any chance you are unsatisfied with the property you are staying in, we strongly urge that you contact us within 24 hours of your check in via email: [email protected].
Major credit cards are the current acceptable method of payments. (Visa Debit/Credit, Master Debit/Credit, JCB, American Express)
Yes you can. This is a great feature that has been created to improve your convenience and to provide flexibility. PaxosRetreats allows you to pay your reservation in several instalments (up to three). However, paying in instalments is not always available. The split payment icon will be visible on the search results page, on the properties where this option is available. In the payment page you will be able to select the number of instalments as per your convinience.
Can I change my method of payment after booking?
No, this functionality is not currently available. Please be sure to use a form of payment to secure your reservation that will be valid until after you complete your stay.
If you book with a credit card and we are not able to collect your second deposit for your stay, you will be emailed a link to submit payment within 48 hours. If payment is not received within 48 hours, your reservation will be cancelled.
Can I pay for the entire cost of my home reservation in one payment or before second half is due?
This is dependent on the home’s payment & cancellation policy. Please review those policies in the Reservations & Cancellation section and be sure to check the individual property listing to see which applies to your home.
Additional fees can be included but are not limited to cleaning, security deposits or late/ early check in fees. The cleaning fee is always included in the price, however the security deposit is paid and processed directly with your host. Note: Any additional fees such as late check in or early check in, needs to be listed in the description of the property.
Hosts are welcome to ask for a security deposit, but it is not processed through the website. Guests and hosts have to arrange it by themselves and agree on it. Your deposit should be fully refunded as long as there is no damage occurred to the property. The security deposit should be mentioned at the property page and at the booking confirmation. It should only be payable if it is mentioned clearly there.
Yes, all fees and charges collected will be inclusive of VAT.
You can easily access your upcoming and past reservations by going to your Dashboard > Travel > Trips. Also, every time you make a reservation you will find a notification in your dashboard (click dashboard > notifications); and you will also receive an automatic email.
You can easily access your upcoming and past reservations by going to your Dashboard > Travel > Trips. On the Action tab click Amend.
Reservations can be canceled on the PaxosRetreats website by going to your Dashboard > Travel > Trips. On the Action tab click Cancel.
In the unlikely event that they need to change your reservation, they will find an alternative accommodation that you are happy with or provide a full refund.
The check-in/out time depends on the host and the specific property. Please review details on the listing page to understand each home’s check-in and check-out times. Most of our hosts are happy to accommodate your check in and check out requests. Nevertheless it is important to contact your host prior to the arrival date in order to agree and confirm your check in time. Your host will also inform you about the check out time at the property.
The check in/check out times will be listed clearly in your booking confirmation. Once the booking is confirmed and in order to arrange your specific check in and check out for your booking, we advise that you contact the host directly. Please make sure to provide your host with an estimated time of arrival and set up an appointment for your check in. In doing so, both parties help to facilitate a smooth check in experience.
Situations like this can happen and it is of course outside of your control. If you are in a situation similar to this we recommend you to notify your host as soon as you realise that there will be delays with your check in. Some of our hosts provide flexible/24 hour check ins; others may charge a fee for a late check in. Therefore it is always important to speak directly to hosts after your booking has been confirmed, and make arrangements with them. Also make sure to keep them updated regarding your arrival time at the property.
Once you have received your booking confirmation, you will have all the necessary details of the host. Please contact your host directly in order to arrange picking up the keys of the property.
House rules are different for each home but often cover quiet hours for specific neighborhoods, what can and cannot be accessed during your stay, and other nuances about the home. These rules will be communicated to you prior to arrival by the home management company that looks after the home. A copy of the rules will also be available in the home.
Housekeepers do a full service clean of every home before a new guest arrives. This includes making the bed with fresh linens and providing new bathroom amenities. At some luxury properties, housekeeping is provided throughout the stay; this will be detailed on the home listing. In some instances, mid-stay housekeeping is available for an extra fee, and can be purchased during home booking or requested during your stay through the contact details that were provided to you over email or during check-in.
Although PaxosRetreats boasts a diverse offering of unique properties, we believe certain fundamentals are necessary for your comfort and convenience. Every home listed on our site is guaranteed to include:
For any special requests, please check with your Host using the contact details that were provided to you over email or during check-in.
We ask that you take care of the homes as if they were yours, but we know that sometimes, things can happen. If any damages occur during a stay, please report them to your Host using the contact details provided to you.
For any issues that arise that are related to appliances or matters of the home, you can reach out to your Host using the contact details that provided in your pre-arrival communications or upon arrival at the home.
