All guests making reservations through Kuero are required to accept these terms and conditions. In order to complete your reservation, you must enter into this Accommodation Agreement between you and the owner of the Kuero property (the “Accommodation”). Your reservation is not confirmed until you have agreed to and executed this Accommodation Agreement.
This Accommodation Agreement is between the person named on the Booking Confirmation (the “Guest” or “you”) and the owner of the Accommodation (the “Owner”). The Owner is the person who owns the Accommodation or the person who is duly authorized to arrange for the occupancy of the Accommodation. This Accommodation Agreement details the terms and conditions which apply between you and the Owner concerning the use and occupancy of the Accommodation.
You have chosen Kuero as your reservations supplier. Kuero is not the Owner, an agent of the Owner, or an agent of the Guest, and Kuero shall not have any obligations under this Accommodation Agreement. You understand and agree that Kuero is not a party to any agreements between you and the Owner, including this Accommodation Agreement. Kuero is not responsible for the availability or condition of the Accommodation, or for the Owner’s compliance with any statutes, laws, rules, bylaws, regulations and agreements to which the Owner is subject or which relate to the Accommodation or by which the Owner of the Accommodation is bound.
This Accommodation Agreement is a LICENSE TO OCCUPY the Accommodation for your requested dates. THIS IS NOT A LEASE OR TENANCY AGREEMENT, NOR DOES IT CONVEY ANY PROPERTY RIGHTS OR INTEREST IN REAL ESTATE TO THE GUEST. By accepting this Accommodation Agreement, you accept that you are entering into a non-exclusive license to occupy the Accommodation for your requested dates. You acknowledge that you have no right to stay in the Accommodation or occupy any part of the Accommodation after the period outlined in your Booking Confirmation, and have no rights to recurring usage or renewal of the Accommodation. You are not entitled to make any changes to the Accommodation nor can you move or remove any of its furnishings, appliances, fixtures, or other items in or around the Accommodation.
The Accommodation will be booked for your requested dates once you have agreed to the terms and conditions of this Accommodation Agreement and have received a Payment Confirmation by email, collectively, the “Booking Confirmation.” The Owner is not obliged to make this Accommodation available, nor is a binding contract in place, until the Payment Confirmation is sent by email.
Unless otherwise stated in the Booking Confirmation, the terms below will apply.
Cancellation Penalties:
Cancellation penalties can differ broadly from property to property. To cancel your booking, you must provide Kuero with written notice of your cancellation.
Generally speaking, cancellation penalties are as follows:
All refunds are subject to a 3% platform service fee. When eligible for a “Full Refund 100%,” guests will receive 97% of their total booking amount, with PaxosRetreats retaining 3% to cover processing and platform costs.
Please check at the point of booking for exact cancellation penalties for your rental.
We strongly recommend that you have adequate travel insurance cover for you and your party. This will not only provide cover for you while you are away but will also provide cancellation cover should you, for whatever reason, be forced to cancel your trip.
The Initial Reservation Payment is defined and stated in your Booking Confirmation and is typically 30% of total rent, depending on the type of your Accommodation and the duration of your stay. Kuero reserves the right to charge the Initial Reservation Payment and the Rent Balance, as defined below, summing to 100% of total rent, together with applicable Service Fees. You will be notified of these payments and any additional fees prior to booking.
Payment of the Rent Balance is due at least 30 days in advance of the Check-In Date depending on the Accommodation. If you fail to pay the Rent Balance at least 30 days prior to the Check-In Date, Kuero may consider the reservation cancelled and proceed to offer the Accommodation to other potential guests. The Initial Reservation Payment will not be refunded.
On the Check-In Date, Kuero will pre-authorize and place a hold on your credit card (the “Credit Card Hold”). The security deposit varies by property and the exact amount will be communicated to you on the Booking Confirmation. The Owner will be entitled to make charges against this hold through Kuero in the event of any damage to the Accommodation or its contents, or a violation of rules outlined in Section 4 & 5.
This Credit Card Hold will be released in full under the following conditions after the satisfactory return of the Accommodation and its contents in the same material condition in which they were delivered on the Check-In Date.
Provided that the Accommodation and its contents are returned in satisfactory condition, the Credit Card Hold will be released in full within 5 business days of your scheduled departure date (the “Check-Out Date”). Interest or reimbursement of any currency or transaction fees will not be refunded.
Unless otherwise stated on the Booking Confirmation or agreed upon with Kuero beforehand, Guest check-in will take place at 3:00 PM on the Check-In Date (“Check-In Time”) and your check-out will take place at 11:00 AM on the Check-Out Date (“Check-Out Time”). Check-ins or Check-outs outside of these hours are subject to availability and the written consent of Kuero.
A member of Kuero’s Guest Experience team will meet you at your Accommodation at Check-In Time to: • Deliver the keys • Receive the Security Deposit via credit card (either remotely or in person) • Show you around the Accommodation • Deliver a welcome package containing useful information on the Accommodation, the city, and the neighborhood
A member of Kuero’s Guest Experience team will meet you at your Accommodation at Check-Out Time to inspect the Accommodation, review the inventory, and collect the keys. You will be informed of any missing items or damage to the Accommodation discovered upon inspection at this time. Until the Accommodation and its keys are returned to Kuero’s satisfaction, Check-Out will be deemed not to have occurred and the charges stipulated hereunder shall apply. The Check-Out process generally takes around 30 minutes so please arrange departure plans accordingly.
It is mandatory to respect the maximum occupancy during the whole stay With the exception of the number of additional overnight guests specified in your Reservation, you shall
Guests are expected to conserve water & energy. Please turn off lights, fans, stoves, air-conditioners, water heaters, TVs, phone chargers when not necessary • Water is extremely scarce in Paxos Island, use it, do not abuse it. Many rely on cisterns that have to be refilled. Wasting water may not only entail an extra charge of EURO 150 per week of stay but also leave you without water for a few days as there is a waiting line with water delivery trucks. Please USE, DO NOT ABUSE
The cleaning and maintenance staff may enter the property at any time if necessary for maintenance
Pool usage is at guests’ own risk and children must be supervised at all times. You shall be solely liable for the safety of any third party who enters the Accommodation and for any damages caused as a result of your use of the Accommodation
This Accommodation Agreement is personal to you. Under no circumstances may you:
You and all authorized occupants of the Accommodation acknowledge and accept the building’s rules and Owner’s house rules where applicable, and also agree to comply with all terms outlined in this agreement.
Force Majeure Events: Weather conditions affecting transportation to and from Paxos (including but not limited to rough seas, storms, high winds, or other adverse weather conditions preventing ferry, hydrofoil, or boat operations) are considered force majeure events beyond the control of Paxos Retreats, property owners, and service providers.
No Refunds Policy: In the event that a guest is unable to arrive on their scheduled check-in date or depart on their scheduled check-out date due to weather-related transportation disruptions:
Reservation Integrity: Your reservation dates are secured exclusively for you upon booking confirmation. The property and any additional services (including car hire) are held specifically for your use during the booked period and cannot be offered to other guests, regardless of your ability to physically access the property due to transportation disruptions.
Assistance: While no financial compensation is provided, Paxos Retreats will offer reasonable assistance with:
Travel Insurance: We strongly recommend that all guests purchase comprehensive travel insurance that includes coverage for weather-related disruptions and delays prior to their trip.
Acknowledgment: By confirming a booking with Paxos Retreats, guests acknowledge and accept the risks associated with weather-dependent transportation to island destinations and agree to the terms of this weather-related delay policy.
There will be no refund for the cancellation of any service (including, a la carte, pre-stocking of the home, tours, and activities) that is made after you confirm said service with Kuero, either via written confirmation or by paying for the service. Kuero acts on your behalf as your agent to schedule and confirm these services, and once it is scheduled and confirmed, you are obligated to pay Kuero. Please note that rescheduling an activity is the equivalent of canceling it and scheduling a new one.
You can get a complete refund if you cancel your trip 24 hours prior to departure time. In case of flight delay, Sea Taxi cost is non-refundable. Please, when you arrange Sea Taxi transfers, leave a 3-hour window from scheduled landing time in case there is a delay with your flight.
The violation of your obligations under this Accommodation Agreement shall entitle Kuero to terminate this Accommodation Agreement and demand your immediate eviction, including but not limited to:
Kuero and the Owner may evict you and all authorized or unauthorized occupants of the Accommodation at any time of the day or night, and you shall be liable to pay damages to the Owner, including all legal costs and fees incurred.
Any claims made under this Accommodation Agreement must be made through Kuero. Kuero has the authority to negotiate and settle claims between you and the Owner. If you or any third party files a claim against the Owner as a result of damages suffered while in the Accommodation or based on the Owner’s ownership of the Accommodation, you agree to reimburse the Owner for any disbursements that the Owner was forced to make as a consequence of such claims.
Neither the Owner nor Kuero makes any representation or warranty regarding the condition, safety or security of the Accommodation, and, to the extent legally permissible, any implied representations of fitness for a particular purpose or habitability are hereby expressly disclaimed.
This Accommodation Agreement shall be governed and construed by the Laws of the State and Country in which the Accommodation is located without reference to its conflict of laws rules or principles.
In case of controversy, all parties agree that any controversy shall be submitted to the exclusive jurisdiction and venue of the state and federal courts sitting in the City of Corfu, Greece.
