COVID-19 Guest Resource Center

Information for our guests regarding COVID-19

What reservations are covered

Reservations made on or before March 14, 2020

Reservations for stays made on or before March 14, 2020, with a check-in date between March 14, 2020 and October 31, 2020, may be canceled before check-in. This means that guests who cancel under the policy will receive a full cash refund or travel credit in the amount they paid.

Reservations for stays made on or before March 14, 2020, with a check-in date after October 31, 2020, are not currently covered for COVID-19 related extenuating circumstances. The property’s cancellation policy will be applied as usual.

If a reservation has already begun (the check-in has passed) this extenuating circumstance does not apply.

Reservations made after March 14, 2020

Reservations for stays made after March 14, 2020 will not be covered under our extenuating circumstances policy, except where the guest or host is currently sick with COVID-19. COVID-19 related circumstances not covered include: transportation disruptions and cancellations; travel advisories and restrictions; health advisories and quarantines; changes to applicable law; and other government mandates—like evacuation orders, border closures, prohibitions on short-term rentals, and shelter-in-place requirements. The property’s cancellation policy will apply as usual.

Our extenuating circumstances policy is intended to protect guests and homeowners from unforeseen circumstances that arise after booking. After the declaration of COVID-19 as a global pandemic by the World Health Organization, the extenuating circumstances policy no longer applies because COVID-19 and its consequences are no longer unforeseen or unexpected. Please remember to carefully review the property’s cancellation policy when booking and consider choosing an option that provides flexibility.

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